Terms of Service for Active Quality Care Inc.
Effective Date: May 17, 2025
These Terms of Service (“Terms”) govern the relationship between Active Quality Care Inc. (“we,” “us,” or “our”) and our clients (“you” or “your”) who receive home care services from us. By engaging our services, you agree to be bound by these Terms.
1. Services Provided
1.1 We will provide home care services as outlined in the individualized care plan developed for you (“Care Plan”). These services may include, but are not limited to:
- Assistance with activities of daily living (ADLs) such as bathing, dressing, and eating.
- Personal care services.
- Homemaker services, including light housekeeping and meal preparation.
- Companionship and respite care.
- Other services as agreed upon in the Care Plan.
1.2 The specific services, frequency, and duration of care will be detailed in the Care Plan, which will be developed in consultation with you and/or your authorized representative.
1.3 We will provide services through qualified caregivers who are our employees or contractors. We will make reasonable efforts to assign caregivers who are compatible with your needs and preferences.
2. Client Responsibilities
2.1 You agree to:
- Provide a safe and suitable environment for the provision of services, including a clean and hazard-free home.
- Provide necessary supplies and equipment for the caregiver to perform their duties, unless otherwise agreed upon.
- Inform us of any changes in your health condition, needs, or preferences that may affect the Care Plan.
- Treat our caregivers with respect and courtesy.
- Comply with the agreed-upon Care Plan and schedule.
- Provide accurate and complete information about your medical history, current condition, and any other relevant information.
- Promptly notify us of any concerns, complaints, or issues related to the services provided.
2.2 You are responsible for obtaining and maintaining any necessary medical orders or authorizations for services, as required by law or our policies.
3. Care Plan
3.1 A Care Plan will be developed based on an initial assessment of your needs and will be reviewed and updated periodically, or as your condition changes.
3.2 You and/or your authorized representative will participate in the development and review of the Care Plan.
3.3 The Care Plan may be modified with your consent and our agreement, based on your changing needs and our ability to meet those needs.
4. Fees and Payment
4.1 You agree to pay for the services provided at the rates agreed upon in the service agreement or fee schedule.
4.2 Payment is due in accordance with the agreed-upon payment schedule. We accept [list accepted payment methods, e.g., checks, credit cards, electronic funds transfer].
4.3 You are responsible for all charges incurred, regardless of any third-party payment arrangements (e.g., insurance coverage), unless we have a direct agreement with the third party.
4.4 We may change our rates upon providing you with [number] days’ prior written notice.
4.5 Late payments may be subject to a late fee of [percentage] per month on the outstanding balance.
5. Cancellation and Rescheduling
5.1 You may cancel or reschedule services with [number] hours’ prior notice. If sufficient notice is not given, you may be charged for the scheduled service.
5.2 We may cancel or reschedule services due to caregiver unavailability, illness, or other unforeseen circumstances. We will make reasonable efforts to provide you with alternative arrangements or give you as much notice as possible.
6. Termination of Services
6.1 You may terminate services with [number] days’ prior written notice.
6.2 We may terminate services for any of the following reasons:
- Non-payment of fees.
- Your failure to provide a safe working environment for our caregivers.
- Your failure to comply with the terms of this agreement or the Care Plan.
- If your needs exceed our ability to provide appropriate care.
- If our caregivers experience abuse, harassment, or threats.
- Other reasons as permitted by law.
6.3 In the event of termination, you will be responsible for payment for all services provided up to the date of termination.
7. Confidentiality
7.1 We are committed to maintaining the confidentiality of your personal and health information in accordance with our Privacy Policy and all applicable laws, including HIPAA and Maryland state privacy laws.
7.2 Our caregivers are required to maintain the confidentiality of your information and to use it only for the purpose of providing care to you.
8. Limitation of Liability
8.1 To the extent permitted by law, our liability for any claims, losses, damages, or expenses arising out of or related to the provision of our services shall be limited to the amount of fees paid by you for the services in question.
8.2 We are not liable for any indirect, incidental, consequential, or special damages, including but not limited to, loss of profits, loss of business, or loss of opportunity.
8.3 We are not responsible for any loss or damage to your personal property unless caused by the gross negligence or willful misconduct of our caregivers.
9. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your breach of these Terms.
- Your failure to comply with applicable laws and regulations.
- Any injury to our caregivers caused by unsafe conditions in your home, unless caused by our caregiver’s gross negligence.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Maryland.
11. Dispute Resolution
11.1 Any dispute arising out of or relating to these Terms shall be resolved through [mediation/arbitration] in accordance with the rules of [name of mediation/arbitration organization], and the decision of the mediator/arbitrator shall be final and binding.
11.2 If legal action is necessary, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in Maryland.
12. Amendments
We may modify these Terms at any time by posting the revised Terms on our website or providing you with written notice. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.
13. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14. Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
15. Entire Agreement
These Terms, together with the Care Plan and any other written agreements between you and us, constitute the entire agreement between the parties and supersede all prior or contemporaneous communications and proposals, whether oral or written.
16. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Active Quality Care Inc.
Address: 8414 Maymeadow Court Windsor Mill
Telephone: +1 (410)-901-7694
Email: activequalitycareinc@gmail.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.